Terms of Service
1. Who we are and what these terms cover
BattGrade is a brand administered and managed by TOPFED WEB S.R.L., a limited liability company registered in the Republic of Moldova under IDNO 1026023125543, with its registered office in Chișinău, Republic of Moldova.
TOPFED WEB S.R.L. operates the BattGrade service. In these terms, “we”, “us” and “our” mean TOPFED WEB S.R.L., and “you” means the business that creates a BattGrade account or uses the service. You can reach us at [email protected] or +373 60 616 128.
These terms are a contract between you and TOPFED WEB S.R.L. The following documents form part of them:
If these documents conflict, a written agreement signed by both of us prevails, then the Data Processing Terms for anything about personal data, then these terms, then the other documents. The Privacy Policy explains how we handle personal data; it is information, not a contract term. The page Certificates and verification explains to buyers and other readers what a certificate means.
2. Business use only
BattGrade is a professional tool. You may use it only for business purposes: as a company, or as a person acting for their trade, business or profession, such as an independent vehicle inspector, a workshop, a dealer or a fleet operator. BattGrade is not offered to consumers.
The person who creates the account, or uses it for a company, confirms that they are at least 18 years old and have the authority to accept these terms for that company.
You accept these terms when you create an account or first use the service for your business. Anyone who only checks a certificate on our website does not need an account and is not bound by these terms.
3. Words we use
- Account: the company space you create in the BattGrade app, with its owner and any team members.
- Inspector: a person who runs tests and issues certificates through your account, including you.
- Customer: your client, usually the owner or keeper of the vehicle, or the person who ordered the test.
- Test: a reading of a vehicle's battery data through the BattGrade app and a supported OBD2 adapter.
- Raw data: every request the app sends to the vehicle and every response it receives during a test.
- Certificate: the record BattGrade issues from a test, with its ID, its public verification page and its PDF.
- Customer data: the details you enter about your customer (name, email address and language) and the private name you give a vehicle in your history.
4. The service
BattGrade is software. It consists of the mobile app, which reads battery data from a vehicle through a supported OBD2 adapter; our servers, which recompute the result and sign the certificate; the public verification page and PDF; and the delivery of certificates by email.
Adapters, phones, vehicles and internet access are not part of the service, and you obtain them yourself. The Coverage page lists the models the app can read and their validation status. The list can change, and we do not promise that a particular vehicle, model year or adapter will work.
The service is in early access. Features may be added, changed or removed, and some may be marked as planned. Tests run in the app's demo mode use synthetic data and never produce a certificate.
We are a software provider. We do not perform tests, and we are not a party to any sale, lease or other transaction concerning a vehicle.
5. Your account
The account belongs to your business. Its owner manages the company profile and the team, sees every certificate the company issues, and is responsible for everyone who uses the account. A team member sees only the certificates they issued.
Keep sign-in details confidential, use a separate login for each person, and tell us without delay at [email protected] if you suspect that someone else has used your account.
Keep your company profile accurate. The company name, country, licence number and logo you enter are printed on every certificate you issue, together with the name of the inspector who ran the test.
6. Your obligations as an inspector
When you test a vehicle and issue a certificate, you must:
- have the permission of the vehicle's owner or keeper, or another lawful right, before you connect to the vehicle and read its data;
- tell your customer, before the test, that a certificate will be issued, that its verification page and public PDF can be opened by anyone who has the certificate ID or QR code, what they show (section 8), and that BattGrade processes the customer data you enter on your behalf;
- enter customer data only when you have a lawful basis to do so, and keep it accurate;
- make sure the vehicle details are correct: test the vehicle you identify, type a VIN by hand only when the vehicle does not report one and after checking it against the vehicle, and enter the odometer reading as the vehicle shows it;
- follow the test conditions in the Methodology and the vehicle manufacturer's safety instructions, with the vehicle parked and secured;
- hold any licence, registration or qualification that your country requires for vehicle inspection or technical assessment, and enter a licence number only if it is yours and valid;
- never present a certificate as an official inspection, a roadworthiness document, a warranty or a valuation;
- comply with the laws that apply to you, including data protection, consumer protection and vehicle inspection rules.
Your contract with your customer is yours. We are not a party to it, and you are responsible for the services, advice and prices you give your customers.
7. Acceptable use
You must follow the Acceptable Use Policy. In short: no tests without permission, no false or manipulated data, no attempts to get around limits or security, and no use of certificates to deceive anyone.
8. What a certificate is, and what it is not
A certificate records the battery data read from one vehicle on the date of the test, and the State of Health (SoH) and grade that our server calculated from that data under the Methodology version printed on it. It states the method used, its uncertainty band, and the results of the checks the vehicle allowed.
A certificate is not an official technical inspection, a roadworthiness test, a type approval, a warranty or guarantee, a valuation or a promise of range. It does not cover every possible defect of the battery or the vehicle. Its result depends on the data reported by the vehicle's battery management system, which BattGrade cannot verify independently.
The digital signature shows that the certificate's public data has not changed since it was issued. It is not a qualified electronic signature or seal under the EU eIDAS Regulation.
Each certificate is valid for 6 months from its date of issue. After that it can still be verified, and its verification page shows it as expired.
Certificates cannot be edited after they are issued. If a certificate contains a mistake, it is revoked and you issue a new certificate from a new test; the account owner can ask us at [email protected] to revoke it. We may also revoke a certificate if we have reasonable grounds to believe that it was issued in breach of these terms or the Acceptable Use Policy, that its data is false or does not belong to the vehicle, or if the law or an authority requires it. We will tell you why, unless the law prevents us.
Anyone who has a certificate's ID or QR code can open its verification page and download its public PDF. They show the vehicle's make, model, variant and year, the odometer reading, the VIN with part of it hidden, the result, the readings and checks, the test date, duration and adapter, the issuing company's name, country, licence number and logo, and the name of the inspector who ran the test. Customer data never appears there.
9. Your company name and logo on certificates
You grant us a non-exclusive, royalty-free, worldwide licence to reproduce your company name, licence number and logo on your certificates, their verification pages, their PDFs and the emails that deliver them, for as long as those certificates remain available, including after your account ends.
You confirm that you have the right to use the name and logo you upload, and that they do not infringe anyone's rights.
Certificates carry the BattGrade name and a “Powered by BattGrade” mention, which you may not remove. You may say that you issue BattGrade certificates and link to battgrade.com, but you may not use the BattGrade name or logo in a way that suggests that we endorse your business or that you act for us.
10. Fees and payment
Online payment is currently disabled. The plans on our pricing page are information. A paid plan starts only when we agree it with you directly, in writing (email is enough), including the price, what it includes and how you pay.
Until a paid plan is agreed, we may provide the service free of charge during early access. We may end or limit free use with reasonable notice.
Prices are in euros. Any taxes that you must account for in your own country are your responsibility.
For a paid plan, we invoice as agreed with you. If an invoice remains unpaid after a reminder, we may suspend the account until it is paid.
11. Our software and your data
We or our licensors own the BattGrade software, the Methodology, the scoring code, the BattGrade name and logo, and the content of this website. While your account is active and you comply with these terms, we grant you a limited, non-exclusive, non-transferable right to use the app and the service for your business.
You may not copy, modify, resell or reverse engineer the app or the service, except where the law allows it despite this restriction. You may not try to extract our signing keys or to produce certificate signatures yourself. Open source components in the app remain under their own licences.
Customer data and the details you enter remain yours or your customer's. You allow us to use them to provide the service, as described in the Data Processing Terms.
We keep the raw data and readings of every test, because the certificate's signature and its recomputation depend on them. We may also use test data and technical reports from the app, without customer data, to fix and improve our decoders and the Methodology. We publish statistics only in aggregated form that does not identify a vehicle, a person or your business.
If you send us suggestions or feedback, we may use them freely and without obligation to you.
12. Personal data
Each of us must comply with the data protection law that applies to it, including the EU General Data Protection Regulation (GDPR) and the Law of the Republic of Moldova No. 195/2024 on personal data protection.
For customer data, you are the controller and we process it on your behalf under the Data Processing Terms, which form part of these terms. For your account, the public record of certificates, our website and our own records, we act as controller, as explained in the Privacy Policy.
13. Confidentiality
Each of us will keep confidential the non-public information the other shares about its business, and use it only for this contract. This does not apply to information that becomes public without a breach of this clause, or that the law requires to be disclosed.
14. Availability and support
We work to keep the service available and secure, but we do not promise that it will be uninterrupted or free of errors, and we offer no service level agreement. We may carry out maintenance, change the service, or suspend it briefly when needed for security or stability.
Support is provided by email at [email protected].
15. Warranties and liability
We provide the service as it is and as available. To the extent the law allows, we give no warranties beyond those stated in these terms, and in particular no warranty that a result fits a particular purpose or that the data reported by a vehicle is accurate.
To the extent the law allows, we are not liable for indirect or consequential loss, for loss of profit, revenue, business or goodwill, or for any loss arising from a decision to buy, sell, lease, insure, finance, repair or value a vehicle.
To the extent the law allows, our total liability arising out of or in connection with these terms is limited to the fees you paid us for the service in the 12 months before the event that gave rise to the claim.
Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, including liability for intent or gross negligence, for death or personal injury, or under mandatory product liability rules.
The app sends only read requests to the vehicle, as described in the Methodology. You run each test, and you are responsible for connecting the adapter and for handling the vehicle safely.
16. Claims against us caused by your use
You will compensate us for losses, damages and reasonable costs, including reasonable legal fees, arising from claims by third parties (for example a vehicle owner, a buyer or an authority) that result from your tests, from data you entered, from a test run without the required permission, or from your breach of these terms or of the law.
17. Suspension and termination
You can stop using BattGrade at any time and delete your account in the app (Profile, then Delete account). The owner must first remove the other team members.
We may suspend or close an account, or a team member's access, if you seriously or repeatedly breach these terms or the Acceptable Use Policy, if we suspect fraud or a security threat, if an invoice remains unpaid after a reminder, or if the law requires it. Where the law and the risk allow, we will tell you first and give you a chance to fix the problem.
We may stop offering the service, or a free plan, after giving account owners reasonable notice by email.
Sections 8, 9, 11, 13, 15, 16, 18 and 21 to 23 continue to apply after the contract ends.
18. Your data when the account ends
Before you delete your account, you can ask us at [email protected] for a copy of your certificates and their customer data in a common machine-readable format.
When the owner deletes the account, we delete the company profile, the team members' accounts and the company logo, and we remove the customer data from the company's certificates, together with the record of emails sent to customers.
Issued certificates are not deleted. Their public record (section 8) stays available so that anyone who relies on a certificate can still verify it, and the raw data of each test stays with it because the signature covers it. The company details and the inspector's name stay on these certificates as they were issued. The Privacy Policy explains how long we keep them. Technical reports from the app are kept for up to 12 months, without the link to your account.
19. Changes to these terms
We may change these terms. If a change materially affects your rights, we will tell the account owner by email at least 30 days before it takes effect, and you may stop using the service and delete your account before then. Other changes take effect when we publish them on this page.
20. Notices
We send notices to the email address of the account owner. You can send notices to [email protected], or by post to our registered office.
21. Governing law and courts
These terms, and any dispute about them, are governed by the law of the Republic of Moldova, without regard to its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before going to court, each of us will try in good faith to settle a dispute by negotiation. If that fails, the competent courts of the Republic of Moldova have exclusive jurisdiction. Mandatory rules of the country where you are established continue to apply where the law says they cannot be excluded.
22. Language
These terms are written in English. We publish translations for convenience. If a translation differs from the English text, the English text prevails, unless the law requires otherwise.
23. Other terms
- Force majeure: neither of us is liable for a delay or failure caused by events beyond its reasonable control, such as a failure of networks or service providers, a natural disaster, war, or an act of an authority.
- Transfer: you may not transfer this contract without our written consent. We may transfer it to a company that takes over the BattGrade business, and we will tell you.
- Service providers: we use the providers listed on our Sub-processors page and remain responsible for the service.
- Entire agreement: these terms, with the documents they include, are the entire agreement between us about the service and replace earlier statements about it.
- Severability: if a clause is found invalid, the rest of these terms continue to apply.
- No waiver: if one of us does not enforce a right straight away, it does not give up that right.
- Independent parties: nothing in these terms makes either of us the agent, employee or partner of the other.